Contact Dominion East Ohio as soon as you get a delinquent notice. The sooner you call, the more services there are to help you. We can discuss a variety of special payment plans and other payment assistance options. Here are a few:

Medical Certification Program
This program delays a shutoff when it would be especially dangerous and life-threatening to the health of a permanent member of your household. The program allows you time to get financial help, but doesn't reduce your bill. Call us at 1-800-362-7557 for a request form. A licensed medical professional must sign the form.

EnergyShare
EnergyShare program is designed to help needy individuals and families pay any type of winter heating bill--natural gas, wood, oil, kerosene or electricity. Read more about the program or contact your local Salvation Army office to apply.

Housewarming Program
Funded by Dominion East Ohio, the Housewarming Program provides weatherization assistance to eligible customers. For information, call 888-377-3774.

Percentage of Income Payment Plan (PIPP)*
PIPP helps eligible low-income customers maintain gas service by paying 10 percent of their total monthly household income all year. Here are the eligibilty guidelines for PIPP and you can apply by calling us at 1-800-362-7557. If you're no longer income-eligible for PIPP or if you voluntarily leave the program, the PIPP Repayment Program can help you gradually pay off your total overdue amount.

Home Energy Assistance Program (HEAP)*
Available to qualified low-income customers, HEAP is a government program that provides a credit for your heating bill. Although HEAP pays part of your gas bill, it is not a guarantee against shutoff. The filing deadline is usually March 31. Applications are available at post offices and libraries, or by calling the Ohio HEAP office at 1-800-282-0880. Here are the eligibility guidelines: Summary Guidelines | Detailed Guidelines

Emergency HEAP* provides an emergency payment once each heating season to qualified low-income customers. The payment must either avoid shutoff or restore gas service. Find out more and download an application at the Ohio Department of Development web site.

Weatherization Assistance*
Eligible customers may also receive weatherization assistance from the Ohio Department of Development. This federally-funded program provides grants for weatherization repairs. For details, call us at 1-800-362-7557 or the Ohio HEAP office at 1-800-282-0880.

*NOTE: You can apply for PIPP, HEAP, Emergency HEAP and Weatherization Assistance on a combined application. The form is available at post offices, libraries, by calling the Ohio HEAP office at 1-800-282-0880, or by downloading the application from the ODOD web site.