FAQs About Your Bill
General FAQs
- How can I pay my bill?
Check out the options we offer. You can pay online, by phone, in person at an authorized payment location, or by mail.
- How can I request more time to pay by bill?
Call us at 1-800-362-7557 to request a payment extension.
About payment extensions:- A payment extension can extend your past due payment date by a few days, giving you more time to make your payment.
- Late payment fees may apply, but there are no extra charges.
- A payment extension can't be granted if you're on Budget Billing.
- How do I find out what I owe on my account?
Manage your account online to view your current and past billing, usage and payment information.
- When will my payment be posted to my account?
It depends on the payment method you use:
Payment Method Payment Posting Schedule U.S. Mail Allow 5-7 days Credit/debit card or electronic check (through BillMatrix, a third party) Payments made before 3 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service. Online (from your checking or money market account) Posting times vary. Here's a schedule. Authorized Payment Centers Payments made before 4:30 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service. - How can I get a copy of my bill?
Sign in or register and you can view and/or print a copy of your bill.
- How can I have my bills mailed to another address?
You can change your mailing address when you manage your account online.
- Why is my bill so high?
There are many reasons your bill may increase. Visit our energy-saving tips or home energy calculator for help.
About Security Deposits
- In what circumstances may a security deposit be required?
A security deposit may be required if:
- You are a new customer.
- You have not paid your entire bill or payment plan amount by the due date, should the required payment include a previous balance.
- You have unpaid final balances from past accounts.
- You have not established a good credit history and have more than one disconnection notice for nonpayment within the past 12 months.
- You had service shut off for nonpayment.
- You are in bankruptcy.
- You have been involved with unauthorized usage of gas, theft of service or meter tampering.
- How is the amount of the security deposit calculated?
The amount of the security deposit is calculated at 1.3 times the Budget amount for the property.
- Will the security deposit be billed?
Yes. Security deposits are billed in three, equal, consecutive monthly installments.
- When will I get my security deposit back?
The security deposit will be reviewed for refund after one year of timely, in-full, consecutive payments. A 3% rate of interest is paid if the full security deposit is held for 180 days or longer.
- What options are there to avoid paying a cash security deposit?
As an alternative to paying a cash security deposit, a residential customer can:
- Secure another credit-worthy customer to sign a form guaranteeing your bills will be paid. This person must be a Dominion East Ohio customer in good standing. Upon Dominion East Ohio’s approval of a guarantor, this person will then become responsible for paying the default amount which will not be more than the amount of the bill for 60 days of service or two monthly bills. Call us to request a guarantor form.
- Provide a letter of credit from a previous gas or electric utility company. To be eligible:
- The letter must state that you had residential service with the gas or electric utility company for 12 consecutive months.
- Good payment history for 12 consecutive months must have been established with the previous company.
- Service with the previous company must not have been shut off for nonpayment during the last 12 consecutive months.
- You must not have had 2 consecutive bills with past due balances during the last 12 consecutive months of service.
- The customer name applying for service must be the same as the customer name in the letter of credit.
