FAQs About Your Bill

Check out the options we offer. You can pay online, by phone, in person at an authorized payment location, or by mail.

Call us at 1-800-362-7557 to request a payment extension.

About payment extensions:

A payment extension can extend your past due payment date by a few days, giving you more time to make your payment.
Late payment fees may apply, but there are no extra charges.
A payment extension can't be granted if you're on Budget Billing.

Manage your account online to view your current and past billing, usage and payment information.

It depends on the payment method you use:

^{Payment Method}	^{Payment Posting Schedule}
U.S. Mail	Allow 5-7 days
Credit/debit card or electronic check (through BillMatrix, a third party)	Payments made before 3 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.
CheckFree	Payments made before 5 p.m. Eastern time Monday - Friday (except holidays) can be scheduled for the following business day. Payments made after that time can be scheduled for the second business day. Payments are posted to your account the same day they are scheduled to be made.
Authorized Payment Centers	Payments made before 4:30 p.m. Eastern time Monday-Friday (except holidays) will be posted to your account that same day. Payments received after that time will be posted on the next business day. Payments made before 8:30 p.m. Eastern time will be reported to Dominion in time to prevent any pending disconnection of service.

You can change your mailing address when you manage your account online.

There are many reasons your bill may increase. Visit our energy-saving tips or home energy calculator for help.