Moving

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 11 p.m. If an adult is required to be present to give access to the property, 4-hour time slots are available.

If your meter is turned off, located indoors, or obstructed by fences, trees/shrubs, buildings or animals, an adult (18 or older) must be available to provide access to the inside of the property. For security and liability reasons, we won't enter a property unless accompanied by an adult.

If your service is on and the meter is located outside, you won't need to be home when service is started.

Yes. Electric service needs to be on and we are required to light at least one appliance in the home.

A security deposit may be required to start service, depending on your credit history. In addition, a reconnection fee will be billed if you had previously requested service be turned off at a property, then request the service to be turned back on at the same property.

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 11 p.m. If an adult is required to be present to give access to the property, 4-hour time slots are available.

Not if the meter is located outside and isn't obstructed by fences, trees/shrubs, buildings, animals, etc. Otherwise, an adult (18 or older) will need to provide access to the meter so we can get a final reading. We will not enter a property unless accompanied by an adult for security and liability reasons. 

Yes, unless someone is moving into the property and they have contacted us prior to the scheduled turn off date to request service in their name.

Nothing is necessary in the spring and summer months. However, during fall and winter, we recommend you winterize the property before turning off gas service so the pipes won't freeze and burst.

Yes. Dominion will credit the deposit (plus interest) back to the account and mail you a refund check if there's a credit remaining after the deposit is applied. You're responsible for the difference if there's a balance due after the deposit is applied.

We recommend at least 7 business days in advance, but please provide as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 11 p.m. If an adult is required to be present to give access to the property, 4-hour time slots are available.
 

Yes, you may have multiple locations in your name at the same time.

No. The amount of the security deposit is based on the usage for each property, so your paid deposit plus interest will be credited to the final bill. If necessary, you will be billed a security deposit for the new address.
 

The final bill will be mailed to the address you specify.