
Every day, Dominion North Carolina Power employees strive to provide excellent service to our customers.
If you have an immediate customer service need, e-mail us or call us at 1-866-DOM-HELP (1-866-366-4357).
Hurricane Irene caused extensive damage, requiring thousands of crews and extra time to safely restore power to customers. If you were not satisfied with our restoration efforts, please read our Q&As.
If you have previously brought a matter to our attention and it remains unresolved, you may contact Gianna Clark, our Vice President of Customer Service:
--> E-mail the Vice President of Customer Service*
*NOTE: This mailbox is not continuously monitored.
Or write to:
Vice President - Customer Service
Dominion Virginia Power
P.O. Box 26666
Richmond, VA 23261