Not Satisfied?
We're Here to Help You
Every day, Dominion North Carolina Power employees strive to provide excellent service to our customers.
If you have an immediate customer service need, e-mail us or call us at 1-866-DOM-HELP (1-866-366-4357).
Hurricane Irene Service Restoration
Hurricane Irene caused extensive damage, requiring thousands of crews and extra time to safely restore power to customers. If you were not satisfied with our restoration efforts, please read our Q&As.
Unresolved Issues
If you have previously brought a matter to our attention and it remains unresolved, you may contact Gianna Clark, our Vice President of Customer Service:
--> E-mail the Vice President of Customer Service*
*NOTE: This mailbox is not continuously monitored.
Or write to:
Vice President - Customer Service
Dominion Virginia Power
P.O. Box 26666
Richmond, VA 23261
