Moving
Existing Customers
Moving to another home? Buying a vacation or rental property? No longer need service?
--> Sign in or register to start, stop or transfer service.
You can also view, change or cancel existing requests online.
New Customers
Moving into Dominion's service area? Buying or renting your first home or apartment? Never had service in your name?
Frequently Asked Questions
Starting Service
- How much notice should I provide?
Please give us as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.
- Are there any fees to start service?
Yes. A connection charge of $15.00 is required to start your electric service. This charge will appear on your first bill. Some customers may be required to pay a deposit in order to establish electric service.
- Does the meter need to be accessible to connect service?
Yes. Dominion personnel will need access to the meter. Be sure the meter isn't obstructed by fences, trees/shrubs, buildings or animals. If the meter isn't accessible, an adult will need to be at your residence on the day of your service connection to provide access.
- Do my circuit breakers need to be off?
Yes. All circuit breakers or fuses, including the main, will need to be in the "off" position before service can be connected. This prevents any hazardous conditions inside the residence.
Stopping Service
- How much notice should I provide?
Please give us as much notice as possible so we can schedule your request for the date you need service. Orders are worked Monday through Friday only (excluding holidays), from 8 a.m. to 5 p.m.
- Do I have to be home when my service is disconnected?
Not if the meter is accessible and isn't obstructed by fences, trees/shrubs, buildings or animals. Otherwise, an adult will need to be at your residence on the day of your service disconnection so Dominion personnel can access the meter, get a final reading and issue a final bill.
- Do I have to pay my bill before I move?
If you have a disconnection notice that expires before the requested disconnection date, you'll need to pay the amount due. Otherwise, you may pay your current bill and your final bill together.
- When will I receive my final bill?
Your final bill will be issued the business day after we take the final meter reading.
- How can I obtain a letter of credit to send to my new utility company?
There will be a credit reference on your final bill. You may also get a credit reference letter online when you manage your account.
Transferring Service
- What is "transferring" service?
Transferring service means you are moving from one address to another and Dominion will remain your electric service provider.
- Are there any fees to transfer service?
Yes. A connection charge of $15.00 is required to transfer your electric service. This charge will appear on your first bill. Some customers may be required to pay a deposit to establish electric service.
- Does the meter need to be accessible to connect service?
Yes. Dominion personnel will need access to the meter. Be sure the meter is not obstructed by fences, trees/shrubs, buildings, animals, etc. If the meter isn't accessible, an adult will need to be at your residence on the day of your service connection to provide access.
- Do my circuit breakers need to be off?
All circuit breakers or fuses, including the main, will need to be in the "off" position before service can be connected. This prevents any hazardous conditions inside the residence.
- Why do my circuit breakers need to be off to turn on service?
Circuit breakers are switch devices in the electric service panel that cut off the flow of current when a circuit becomes overloaded. For safety purposes, all circuit breakers (including the main breaker) must be in the off position to connect electricity. If your service panel has fuses, you will need to unscrew them. The electric service panel is normally located in your garage, utility room or kitchen. If you're renting and can't locate the panel, contact the owner of the property for help.
