Electric Line Repair Questions and Answers

Ohio

Why do I need the In-Home Electric Line Repair Program?

The electric lines that run throughout your home work hard to provide power to your appliances, light fixtures, and other electronics.  Normal wear and tear and age of your electrical system increases the chance of its failure.  If you are like most people, when a circuit breaker box fails, an outlet goes bad, or an electrical wire shorts, you have to find an electrician you can trust...fast. After the time-consuming ordeal you are faced with a costly, unexpected repair bill.  Dominion's In-Home Electric Line Repair Program provides fast, reliable service performed by certified professionals 24 hours a day to help you avoid an unexpected expense.

I’ve never had a problem with my electrical system. Why should I worry about it now?

Because when you do, repairs are expensive and you'll need to find a qualified electrician fast. As new electronics and appliances are added to your home and the electrical system ages, the risk of failure increases. The next time an outlet goes bad, a light switch stops working, or the entire breaker/fuse box overheats, enjoy peace of mind knowing you are protected with the In-Home Electric Line Repair Program.

What are the most common electrical system problems?

While every system is different, the most common problems include:

• Outlets stop working or begin to make a humming noise when used.
• Light switches or dimmers no longer work.
• Partial power to areas of your home.
• Frequently tripping breakers or blown fuses.
• Electrical panel or fuse box failure - the most expensive.

How much do typical electrical system repairs cost?

The average cost can vary depending on the problem. For instance, a single outlet replacement can cost $175, but wiring replacement and breaker/fuse box repairs can cost thousands of dollars, not to mention the added costs, including the travel charges and service call fees charged by most electricians.

What other problems can result from a faulty electrical system?

Appliances and electronics require a specific power supply that must be stable. If your system cannot provide a consistent supply then your appliances and electronics could be at risk of overheating or wearing out faster than normal. Also, electrical fires are commonly caused by improper wiring or electrical problems that have not been attended to.

Are there any signs that would indicate a problem with my electrical system?

While not always, you may notice sparks coming from an outlet or switch, a humming noise or burning smell when outlets are in use, or a breaker repeatedly tripping. Partial power to your home, light bulbs frequently being blown, and power lags are also common indicators.

How does the electrician actually fix the electrical problem?

A Dominion approved and fully certified professional will:

1. Diagnose the problem.
2. Shut off the electricity to your home, if necessary.
3. Replace or repair the broken outlet, switch, wiring, or breaker/fuse box.
4. The entire electrical system will then be tested to ensure quality.
5. General clean up will be performed.
   

How do I know I am getting the best service?

First and foremost, all Dominion electricians are licensed and insured. Active background and drug testing programs are in place. All work is warranted by Dominion for professionalism and correctness, and customer satisfaction is measured on each job.

Why is Dominion offering this program?

To provide homeowners a valuable solution to their everyday needs. Feedback from our electricians and inspectors indicate that many homeowners are simply unaware of the danger associated with their in-home electrical lines. Unlike some repairs, electrical repairs cannot be put off. With the In-Home Electric Line Repair Program you will never have to face an unexpected repair bill that must be paid in order to keep your home safe. Dominion does not want you to be in this position.

What if I have an electrical emergency in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion approved electrician will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The low cost of $3.50 per month can be conveniently added to your monthly utility bill. There is NO service call charge and materials and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The In-Home Electric Line Repair Program provides protection for your in-home electrical system. When over usage, corrosion, or normal wear and tear causes your outlets, switches, dimmers, wiring, breaker/fuse box, receptacles, or connectors to fail, Dominion will make all necessary covered repairs. You make one simple, toll-free phone call any time, day or night, and a professional electrician will be dispatched to your home within 24 hours to quickly repair the problem. There are no service call charges or additional fees and you may cancel your protection at any time without penalty. A typical electrical repair can cost hundreds to thousands of dollars.  Let Dominion protect your electrical system and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-866-275-4238, Monday through Friday from 8:30 a.m. to 5:30 p.m.