In-Home Electric Line Repair Terms and Conditions

Ohio

The In-Home Electric Line Repair Program ("Program") covers the repair, restoration or replacement of components of a residential electrical system that fail due to normal wear and tear.

1. Dominion Products and Services, Inc., ("Dominion") will repair, restore or replace such components of the electrical system in the residence (single family dwelling or duplex) that fail from normal wear and tear.  “Electrical system” will include wiring, switches, outlets, receptacles, boxes, fuses, breakers, or connectors, extending from the Customer’s service entrance wiring at the weatherhead or tap underground (Customer-owned components) through the receptacle box or fixture box. 
2. Coverage under the Program starts after the first payment is received and enrollment in the Program exceeds 30 days. Coverage continues thereafter so long as the Customer makes timely payments. Customer payments prepay coverage under the Program. Coverage is suspended at the end of the prepaid period in cases of nonpayment. Your account must be in good standing (current) to receive repair service under the Program. Customer may cancel participation at any time.
3. The following are excluded from coverage under the In-Home Electric Line Repair Program:
   • preexisting electric line problems or electric upgrades;
   • fixtures, appliances, appliance cords, extension cords, or light bulbs;
   • knob and tube wiring;
   • landscape, exterior lighting, or any other wiring leaving the primary dwelling;
   • electric lines serving secondary buildings not attached to the home (such as detached garages and storage sheds);
   • damage to electric lines caused by the willful or negligent action of the Customer or a third party, or by other insurable type cause;
   • utility owned equipment;
   • commercially owned electric systems;
   • damage due to an “Act of God.”
   • Dominion retains the right to inspect the electrical system within sixty (60) days after receipt of the Customer’s enrollment.
4. After line/electrical equipment is replaced or repaired, Dominion will provide general cleanup.  Structural restoration is not included. 
5. Dominion shall have the right to modify the In-Home Electric Line Repair Program, from time to time, and will provide thirty (30) days written notice of material changes. Dominion shall also have the right to terminate the In-Home Electric Line Repair Program on ninety (90) days written notice.
6. Dominion reserves the right to contract work to designated contractors on an as needed basis.  Dominion does not assume responsibility for any work or repairs done by the Customer (or by the occupant of the residence if the Customer does not reside there), or by any third party without prior authorization by Dominion. 
7. By enrolling in the In-Home Electric Line Repair Program, the Customer: 
   • Represents that to the best of her/his knowledge, the electric system is free from any preexisting problems or malfunctions;
   • Authorizes the utility to provide Dominion with information necessary for enrollment.
8. Dominion makes final judgment and reserves the right to establish coverage eligibility. 
9. Approved contractors must have safe access to, and safe working conditions at and around work area. 
10. Customer charges for the In-Home Electric Line Repair Program will appear on Customer’s monthly utility bill. If utility billing is not possible, payments can be pre-paid.
11. Dominion Products and Services, Inc. will not reimburse the Customer for work performed by the Customer or by a third party.

^{IHELP PA/OH 3.08
08546–A}