Gas Line Replacement Questions and Answers

West Virginia

Why do I need the Gas Line Replacement Program?

The gas line that runs from your home to the street is actually owned by you, and all repairs are your responsibility.  Worst of all, gas line repairs are expensive, usually $1,000 or more.  You also have to find a contractor you can trust…fast.  That's where the Gas Line Replacement Program comes in.  Fast, reliable service performed by certified professionals 24 hours a day.

I’ve never had a problem with my gas line… Why should I worry about it now?

Because when you do, repairs are expensive and you'll need a qualified contractor fast.  While many factors such as soil type and the amount of moisture in the soil contribute to the failure of your gas line, the most prominent is age.  While impossible to predict exactly when a gas line failure will occur, odds are, it will be unexpected and when you can least afford it.

How much does a typical gas line repair cost?

A gas line replacement can cost $1,000, but if your line runs under paved surfaces, sidewalks, sprinkler systems, or trees it can cost much more.  Not to mention the additional travel and service call fees.

Are there any signs that would indicate a problem with my gas line?

While not always, you may notice vegetation such as grass or flowers above the leak appearing discolored and deteriorated.

What other problems can result from a gas line failure?

Natural gas is naturally a colorless and odorless substance.  The "rotten egg" smell is added to the gas so it can be detected when leaking.  It is important to contact your gas company as fast as possible if you ever smell the "rotten egg" odor outside or inside your home.  Also, if your meter is at the street, a gas leak means you are paying for gas that you are not using.

What causes gas line problems?

There are two main causes of gas line leaks:

• Corrosion or rust causes piepes to rupture and leak.
• Improper installation of existing pipes.

How does the contractor actually fix the gas line?

A Dominion approved and fully certified professional will:

• Locate the leak.
• The gas supply will be shut off at the main line.
• Next the contractor will need to dig down to the line.
• The line will then be replaced, either through insertion or trenching, depending on the situation.
• The new line will then be pressure tested to ensure there are no leaks.
• If pressure tests show that the line will hold the gas pressure, general clean up and basic restoration of the site will be performed.
• If you would like to have the repair site fully restored with sod, pavement or concrete, we offer Preferred Restoration for only $1.25 per month.

How do I know I am getting the best service?

First and foremost, all Dominion Gas Line Contractors are certified, insured and have active background and drug testing programs in place. All work is warranted by Dominion for professionalism and correctness and customer satisfaction is measured on each job.

Why is Dominion offering this program?

Many homeowners are unaware of the responsibility associated with their gas line. Feedback from our inspectors and contractors indicated that homeowners were unpleasantly surprised when they receive the gas line repair bill- usually $1,000 or more. Dominion does not want you to be in this position.

What if I have a gas line emergency in the middle of the night?

No Problem!  We're available 24 hours a day, 7 days a week - including holidays and weekends.  Your call will be answered by a trained representative, not an answering machine.  A Dominion contractor will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.  Remember, if you smell gas, call your gas company immediately or dial 911.  Do not turn on or off any electric switches, vacate the residence immediately and wait for the gas company to arrive.  The gas company will make sure that you and your home are safe.

How much does protection cost?

To determine the cost for your warranty program, view our price information.  The low cost can be conveniently added to your monthly utility bill.  There are NO service call fees and parts and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your gas line coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Gas Line Replacement Program provides protection for the gas line that runs from the main line or street to your home.  If your gas line leaks, Dominion will make all necessary repairs once the gas company has made your property safe.  You make one simple, toll-free phone call any time, day or night and a professional repair crew will be dispatched to your home within 24 hours to quickly replace your gas line.  There are no service call charges or additional fees and you may cancel you protection at anytime without penalty.  A typical gas line repair can cost $1,000 or more.  Let Dominion protect your gas line and help you avoid an unexpected expense.

How do I enroll?

It's easy to enroll. Call 1-800-903-0676, Monday through Friday from 8:30 a.m. to 5:30 p.m., to enroll over the phone.