Heating and Cooling Questions and Answers

Ohio Cooling Repair Program

Why do I need the Cooling Repair Program?

Your air conditioner is responsible for keeping your home and family comfortable during the warmest summer months.  When it fails, you really feel it, air conditioning repairs are expensive and finding an available repairman you can trust is often difficult.  That's where the Cooling Repair Program comes in.  Access to fast, reliable service performed by certified professionals 24 hours a day.

I've never had a problem with my air conditioner...why should I worry about it now?

Because with age, chances of an air conditioning problem increase dramatically.  And when it does happen, repairs will be expensive and quickly finding a qualified repairman is often difficult.  While impossible to predict exactly when your air conditioner will fail, odds are, it will be unexpected and when you can least afford it.

How much does a typical cooling repair cost?

Hundreds to thousands of dollars depending on the parts involved and labor hours required.  Not to mention additional service call fees or travel charges.

Are there any signs that would indicate a problem with my air conditioner?

While not always, you may notice an abnormal noise coming from the air conditioner, the system running non-stop or warm air coming from your vents.  A thermostat not maintaining a set temperature or a higher than normal utility bill or are also common indicators.

What causes air conditioning problems?

Problems can be caused by a number of different factors.  The most common include:

• Normal wear and tear associated with age.
• A failed part due to a number of reasons.
• Improper or poor maintenance.
  

Are all makes and models included?

Yes!  As long as parts are available for your cooling system it is included, no matter its age, model or make.

How do I know I am getting the best service?

First and foremost, all Dominion Technicians are licensed, insured and have active background and drug testing programs in place. All work is warranted by Dominion for professionalism and correctness and customer satisfaction is measured on each and every job.

Why is Dominion offering the Cooling Repair Program?

Being a homeowner comes with many unseen responsibilities.  As a home ages normal wear and tear occurs and problems add up.  Unexpected bills can be devastating to your budget.  Your air conditioner will not last forever and when it fails it is your responsibility to repair it quickly.  Let Dominion take that responsibility and protect you from costly, unexpected bills.

What if my air conditioner breaks down in the middle of the night?

No Problem!  We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine.  A Dominion approved technician will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The low cost of $4.95 per month can be conveniently added to your monthly utility bill. There is NO service call charge and parts and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Cooling Repair Program provides protection for the air conditioner that cools your home.  If normal wear and tear causes your air conditioner to fail Dominion will make all necessary covered repairs.  You make one simple, toll-free phone call anytime, day or night and a professional repairman will be dispatched to your home within 24 hours to quickly repair your air conditioner.  There are no service call charges or additional fees and you may cancel your protection at anytime without penalty.  A typical cooling repair can cost hundreds to thousands of dollars. Let Dominion keep your home comfortable and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-800-996-8496, Monday through Friday from 8:30 a.m. to 5:30 p.m.