Heating and Cooling Repair Questions and Answers

Virginia

Why do I need the Heating and Cooling Repair Program?

Your heating and cooling systems are responsible for keeping your home and family comfortable during the warmest summer days and coldest winter nights. When a heating or cooling system fails you really feel it. Repairs are expensive and finding an available repairman you can trust is often difficult. That's where the Heating and Cooling Repair Program comes in. Access to fast, reliable service performed by certified professionals 24 hours a day.

I've never had a problem with my heating or cooling system. Why should I worry about it now?

As your system ages, the chance a problem will occur increases. And when it does happen, repairs will be expensive and quickly finding a qualified repairman is often difficult. While impossible to predict exactly when your heating or cooling system will fail, odds are, it will be unexpected and when you can least afford it.

How much does a typical repair cost?

Hundreds to thousands of dollars depending on the materials involved and labor hours required.

Are there any signs that would indicate a problem with my HVAC system?

While not always, you may notice an abnormal noise coming from the system, your heating or cooling system running non-stop, or warm air/cool air coming from the vents during the opposite season. Abnormally higher utility bills are also common indicators.

What causes heating and cooling problems?

Problems can be caused by a number of different factors. The most common include:

• Normal wear and tear associated with age.
• A failed part due to any number of reasons.
• Improper or poor maintenance.
  

Are all makes and models included?

Yes!* As long as materials are available for your forced air heating and cooling system, it's included, no matter your system's age, model or make.

^{*Refer to paragraph 5 of Terms and Conditions.}

How do I know I am getting the best service?

First and foremost, all Dominion Technicians are licensed and insured. Active background and drug testing programs are in place. All work is warranted by Dominion for professionalism and correctness, and customer satisfaction is measured on each job.

Why is Dominion offering the Heating and Cooling Repair Program?

Being a homeowner comes with many unseen responsibilities. As a home ages, normal wear and tear occurs and problems add up. Unexpected bills can be devastating to your budget. Your heating and cooling systems will not last forever, and when one fails it is your responsibility to repair it quickly. Let Dominion take that responsibility and protect you from costly, unexpected bills.

What if my heating or cooling system breaks down in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion approved technician will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Heating and Cooling Repair Program provides protection for the heating and cooling systems that keep your home comfortable year-round. If normal wear and tear causes your HVAC system to fail, Dominion will make all necessary covered repairs. You make one simple, toll-free phone call any time, day or night, and a professional repairman will be dispatched to your home within 24 hours to quickly repair your system. There is only a $50 service call charge. There are no other additional fees and you may cancel your protection at any time without penalty. A typical heating or cooling repair can cost hundreds to thousands of dollars. Let Dominion keep your home comfortable and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-866-803-0131, Monday through Friday from 8:30 a.m. to 5:30 p.m.