In-Home Gas Line Repair Questions and Answers

Virginia

Why do I need the In-Home Gas Line Repair Program?

The lines that run throughout your home supplying natural gas to your appliances, furnace, or gas logs are often overlooked. Some in-home gas lines may go unused for months and you expect them to perform at a high level on command. When your in-home gas lines fail, you really feel it. Gas line repairs are expensive and finding a qualified repairman fast is often difficult. That's where the In-Home Gas Line Repair Program comes in. Access to fast, reliable service performed by certified professionals 24 hours a day.

I've never had a problem with my in-home gas lines. Why should I worry about it now?

Because when you do encounter a problem, repairs are expensive and you'll need to find a qualified contractor fast. As gas lines age, valves, connectors, and pipes are more likely to fail. While impossible to predict exactly when an in-home gas line problem will occur, odds are, it will be unexpected and when you can least afford it.

How much does a typical in-home gas line repair cost?

Usually hundreds or even thousands of dollars. The cost varies depending on how severe the problem is, materials required, and labor hours needed, not to mention the additional travel and service call fees.

Are there any signs that would indicate a problem with my interior gas lines?

The only indication of a gas line problem is the "rotten egg" smell added to natural gas. If you ever smell natural gas, you must immediately contact your natural gas company. Do not turn any switches off or on and leave the premises immediately to wait for gas company personnel to arrive and make your house safe.

What causes interior gas line problems?

In-home gas line problems can be caused by a number of different factors. The most common include:

• If water drips on a pipe, it will cause corrosion over time.
• Improper installation or pipes under stress.
• Over time, the thread sealant can dry out.

How does the contractor fix a broken in-home gas line?

A Dominion approved and fully certified professional will:

1. Diagnose the problem and locate the leak or rupture.
2. Repair or replace the broken line, valve, seal, pipe, or connector.
3. The line will then be tested to ensure quality.
4. General clean up will be performed.

How do I know I am getting the best service?

First and foremost, all Dominion contractors are licensed and insured. Active background and drug testing programs are also in place. All work is overseen by Dominion and customer satisfaction is measured on each job.

Why is Dominion offering this program?

To provide homeowners a valuable solution to their everyday needs. Feedback from our inspectors and technicians indicate that many homeowners are simply unaware of the danger associated with their in-home gas lines. Unlike some things, gas line repairs cannot be put off. With the In-Home Gas Line Repair Program you will never have to face an unexpected repair bill that must be paid in order to keep your home safe. Dominion does not want you to be in this position.

What if I have an in-home gas line failure in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion approved contractor will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The low cost of $3.50 per month can be conveniently added to your monthly utility bill. There is NO service call charge and materials and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your gas line coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The In-Home Gas Line Repair Program provides protection for your in-home gas lines. If your in-home gas lines fail, Dominion will make all necessary repairs. You make one simple, toll-free phone call any time, and a professional contractor will be dispatched to your home within 24 hours to quickly repair your gas line. There are no service call charges or additional fees and you may cancel your protection at any time without penalty. A typical gas line repair can cost hundreds to thousands of dollars. Let Dominion protect your gas lines and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-866-894-2572, Monday through Friday from 8:30 a.m. to 5:30 p.m.