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In-Home Plumbing Repair Questions and Answers

Why do I need the In-Home Plumbing Repair Program?

The water and drain lines that are tucked away in your home work hard every day to provide water to your showers and appliances and a drainage system to dispose of it when you're finished. When it fails, it really affects your daily routine and plumbing repairs are expensive. You also have to find a plumber you can trust...fast. That's where the In-Home Plumbing Repair Program comes in. Fast, reliable service performed by certified professionals 24 hours a day.

I've never had a problem with my indoor water or drain line. Why should I worry about it now?

Because when you do encounter a problem, repairs are expensive and you'll need a qualified plumber fast. As your water and drain lines age, many problems can occur increasing the risk of failure. While impossible to predict exactly when a water or drain line will fail, odds are, it will be unexpected and when you can least afford it.

How much does a typical plumbing repair cost?

The cost can vary, but even minor clogs or leaks can cost hundreds of dollars. More serious problems can cost thousands of dollars, not to mention the additional travel and service call fees charged by most plumbers.

Are there any signs that would indicate a problem with my plumbing system?

While not always, you may notice a drip in your ceiling. Loss in pressure and slowly draining water are also common indicators.

What causes indoor water or drainage line problems?

Problems can be caused by a number of different factors. The most common include:

  • Normal wear and tear associated with age.
  • Sediment buildup from minerals and calcium in the water.
  • Corrosion of metallic pipes, connectors, and valves.
How does the plumber actually fix the water or drain line?

A Dominion approved and fully certified professional will:

  1. Locate and diagnose the problem.
  2. Shut off the water supply at the main valve, if necessary.
  3. Repair the broken line, valve, seal or pipe. All materials will be included.
  4. The new line will then be tested to ensure quality.
  5. General clean up will be performed.
How do I know I am getting the best service?

First and foremost, all Dominion plumbers are licensed and insured. Active background and drug testing programs are also in place. All work is warranted by Dominion for professionalism and correctness, and customer satisfaction is measured on each job.

Why is Dominion offering this program?

Being a homeowner comes with many unseen responsibilities. As a home ages, normal wear and tear occurs and problems add up. Unexpected bills can be devastating to your budget. Your water supply and drain lines will not last forever and when one fails, it is your responsibility to repair it quickly. Let Dominion take that responsibility and protect you from costly, unexpected bills.

What if I have an in-home plumbing emergency in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion approved plumber will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The low cost of $4.95 per month can be conveniently added to your monthly utility bill. There is NO service call charge and materials and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The In-Home Plumbing Repair Program provides protection for your indoor water supply and drainage systems. If normal wear and tear causes failure, Dominion will make all necessary covered repairs. You make one simple, toll-free phone call, day or night, and a professional plumber will be dispatched to your home within 24 hours to quickly repair your water supply or drainage line. There are no service call charges or additional fees and you may cancel your protection at any time without penalty. A typical repair can cost hundreds or even thousands of dollars. Let Dominion protect you and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-866-293-5666, Monday through Friday from 8:30 a.m. to 5:30 p.m.

NYSE : (February 3, 2012) D 50.38 -0.13

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