Sewer Line Repair Questions and Answers

Massachusetts

Why do I need the Sewer Line Repair Program?

The sewer line that runs from your home to the main sewage system or your septic tank is owned by you and all repairs are your responsibility. Worst of all, a sewer line repair is expensive. You also have to find a contractor you can trust…fast. That's where the Sewer Line Repair Program comes in. Access to fast, reliable service performed by certified professionals 24 hours a day.

I’ve never had a problem with my sewer line. Why should I worry about it now?

Because when you do, repairs are expensive and you'll need a qualified contractor fast. While many factors, including soil type, the line's age and the amount of trees, contribute to the failure of your sewer line, the most prominent is usage. While impossible to predict exactly when a sewer line failure will occur, odds are, it will be unexpected and when you can least afford it.

How much does a typical sewer line repair cost?

Repairs can cost thousands of dollars. When your line runs under paved surfaces, sidewalks, sprinkler systems or trees, repairs can cost more, not to mention the additional travel and service call fees.

Are there any signs that would indicate a problem with my sewer line?

While not always, you may notice a sink hole in the yard or an unpleasant odor.

What other problems can result from a sewer line failure?

Depending on the location of the line, you can experience a soggy lawn, collapsed sidewalks or driveways and possible seepage.

What causes sewer line problems?

Sewer line problems can be caused by a number of different factors. The most common include:

• Normal wear and tear as the line ages.
• Roots intruding into the line.
• Settling of soil.
• Improper installation.
  

How does the contractor fix the sewer line?

A Dominion approved and fully certified professional will:

1. Attempt to unclog the line with a sewer machine.
2. Camera the line to locate the problem - if the line cannot be cleared with conventional means.
3. Next, the contractor will need to dig down to the broken line.
4. The line will be repaired.
5. The repaired line will be inspected.
6. The line will then be covered and general clean up and basic restoration of the site will be performed.

How do I know I am getting the best service?

First and foremost, all Dominion sewer line contractors are licensed and insured. Active background and drug testing programs are in place. All work is warranted by Dominion for professionalism and correctness, and customer satisfaction is measured on each job.

Why is Dominion offering this program?

Many homeowners are unaware of the responsibility associated with the sewer line that runs from the main system or septic tank to their home. Feedback from our inspectors, contractors and plumbers indicated that homeowners were unpleasantly surprised when they received the repair bill - usually thousands of dollars. Dominion does not want you to be in this position.

What if I have a sewer line emergency in the middle of the night?

No problem! We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine. A Dominion contractor will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

Protection costs $5.25 per month, and you will be billed annually. There are NO service call charges and materials and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your sewer line coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Sewer Line Repair Program provides protection for the sewer line that runs from the main system or septic tank to your home. If a sinkhole, tree root, over usage or normal wear and tear causes your sewer line to leak, clog, or rupture, Dominion will make all necessary covered repairs. You make one simple, toll-free phone call any time, and a professional repair crew will be dispatched to your home within 24 hours to quickly repair your sewer line. There are no service call charges or additional fees and you may cancel your protection at any time without penalty. A typical sewer line repair can cost thousands of dollars.  Let Dominion protect your sewer line and help you avoid an unexpected expense.

How do I enroll?

To enroll, call us toll-free at 1-800-995-6720, Monday through Friday from 8:30 a.m. to 5:30 p.m.