Water Heater Repair and Replacement Questions and Answers

Ohio

Why do I need the Water Heater Repair & Replacement Program?

The water heater that is tucked away in your home works hard every day to provide hot water for your showers, laundry, and dishes.  When it fails you really feel it.  Water heater repairs are expensive, usually $800 or more.  You also have to find a plumber you can trust…fast.  That's where the Water Heater Repair & Replacement Program comes in.  Fast, reliable service performed by certified professionals 24 hours a day.

I’ve never had a problem with my water heater… Why should I worry about it now?

Because when you do, repairs are expensive and you'll need a qualified plumber fast.  As the water heater ages, sediment build up and corrosion occurs increasing the risk of failure.  While impossible to predict exactly when your water heater will fail, odds are, it will be unexpected and when you can least afford it.

How much does a typical water heater repair cost?

The cost to repair or replace a water heater can be $800 or more, depending on the size, type, and its accessibility.

Are there any signs that would indicate a problem with my water heater?

While not always, you may notice a noise coming from the water heater, milky water from faucets, hot water running out quickly or even extremely hot water.  Leaks at the base of the unit or a higher utility or water bill can also be common indicators.

What causes water heater problems?

Water heater problems can be caused by a number of different factors. The most common include:

• Normal wear and tear due to age.
• Failure of heating elements due to high usage.
• Sediment buildup from minerals and calcium in the water.
• Corrosion of the unit's internal tank and pipes.
  

Are all makes and models included?

All standard electric and gas water heaters from 30-60 gallons are covered regardless of age.  Certain non-standard water heaters are water heaters used as part of a heating system are not covered, so it is important to read the full terms and conditions before enrolling.

How does the plumber actually fix the water heater?

A Dominion approved and fully certified professional will:

1. Diagnose the problem.
2. Determine if the unit can be fixed or if it should be replaced.
3. If the unit should be repaired the plumber will complete the repair. If the plumber determines that replacement is necessary then the old unit will be removed and a new unit will be installed. All covered parts will be included.
4. The new unit will then be tested to ensure quality.
   

How do I know I am getting the best service?

First and foremost, all Dominion Plumbers are licensed, insured and have active background and drug testing programs in place. All work is warranted by Dominion for professionalism and correctness and customer satisfaction is measured on each job.

Why is Dominion offering this program?

Being a homeowner comes with many unseen responsibilities.  As a home ages normal wear and tear occurs and problems add up.  Unexpected bills can be devastating to your budget.  Your water heater will not last forever and when it fails it is your responsibility to repair or replace it quickly.  Let Dominion take that responsibility and protect you from costly, unexpected bills.

What if I have a water heater emergency in the middle of the night?

No Problem!  We're available 24 hours a day, 7 days a week - including holidays and weekends. Your call will be answered by a trained representative, not an answering machine.  A Dominion approved plumber will promptly be dispatched and can contact you within one hour of your initial call and repairs can begin within 24 hours.

How much does protection cost?

The low cost of $4.95 per month can be conveniently added to your monthly utility bill. There is NO service call charge and parts and labor are included.

How long am I obligated to stay in the Program?

There is no obligation. You may cancel your coverage at any time with absolutely no penalty.

Can you summarize this Program for me?

The Water Heater Repair & Replacement Program provides protection for your water heater.  If sediment buildup, corrosion, or normal wear and tear causes your water heater to fail, Dominion will make all necessary covered repairs. If the problem cannot be fixed we will replace your water heater.  You make one simple, toll-free phone call any time, day or night and a professional plumber will be dispatched to your home within 24 hours to quickly repair or replace your water heater.  There are no service call charges or additional fees and you may cancel you protection at anytime without penalty.  A typical water heater repair can cost $800 or more.  Let Dominion keep your water warm and help you avoid an unexpected expense.

How do I enroll?

Enroll online or call us toll-free at 1-888-370-4446, Monday through Friday from 8:30 a.m. to 5:30 p.m.