Dominion Virginia Power

Customer Service

Manage Account

Access your account, bills, payments, usage and more 24/7.

Manage Service

Start, stop or transfer service 24/7.

Billing Options

From paperless eBill to Budget Billing, you choose the way you want to be billed.

Payment Options

Choose from a variety of convenient payment options to suit your lifestyle.

Rates and Regulation

Rate class, energy use, fuel costs, and the season all play a role in determining the rate you pay.

Smart Meters

Strategic Underground Program

Dominion is burying approximately 4,000 miles of our most outage-prone overhead lines.

Unmanned Aerial Inspections

Customer Service and FAQs

Every day, Dominion Virginia Power employees strive to provide excellent service to our customers. For customer service, call us at 1-866-DOM-HELP (1-866-366-4357) or manage your account online 24/7/365.